Frequently Asked Questions
“This information is intended to provide general skin care information. Always consult your doctor with any medical questions.”
Specific to Product/Skin related Questions
What is the difference between an allergic reaction and a sensitivity to a product?
A sensitive reaction only occurs on the area of application, is dose dependent, and occurs immediately. An allergic reaction often has a delayed onset that can affect the entire body and can be triggered even by the smallest amount.
Why do I have dark spots/marks after the blemish goes away?
These spots are called hyperpigmentation and they result from post-inflammatory responses and are caused by the inflammation that injured the skin. Excess pigment is generated in the area where the trauma occurred during the healing process. These superficial pigmented scars will heal faster with the help of anti-inflammatory ingredients such as Chamomile, Niacinamide and Fruit Seed Extracts. The Healthy Skin Accelerator in particular is high in Vitamin C that are also ideal to fade unwanted pigmentation. To prevent hyperpigmentation in the first place, use SPF 29 or higher sun protection on exposed areas .
Why do I breakout before my period?
Acne can be hormonally triggered which is why so many women even those who have clear skin the rest of the month break out before their periods. If you do experience monthly flare-ups, try switching to acne products during that vulnerable premenstrual week.
How can I make my pores smaller?
Unfortunately, pore size is genetically determined. By using a good skincare regimen with daily exfoliation, hydration, anti-oxidants and anti-inflammatories, your pores will definitely appear smaller.
What is a blackhead?
Also known as open comedones, they look like small dark or grayish dots. Blackheads are caused by excess oil that is oxidized which causes them to turn black in color
What is acne?
A chronic disorder of the hair follicles and sebaceous (oil) glands. There is non-inflammatory acne classified as blackheads and whiteheads. Inflammatory acne is characterized red and inflamed papules, pustules, cysts and nodules.
What is a Milia?
They are little white cysts or bumps beneath the skin. These have no pore openings and cannot be squeezed out.
What does non-comedogenic mean?
Non comedogenic refers to products that do not cause skin breakouts because they do not plug the pores of the skin.
What is P-acne?
P-acnes is the bacteria that causes acne. It is also known as propinibacterium acnes.
What does the term “purging process” mean?
This reaction can occur when using a new skincare line. It can happen because the product is actively cleansing and bringing all the trapped oil & impurities to the surface of your skin, which can cause more breakouts initially.
What is a whitehead?
It is a closed comedone caused by trapped dead skin cells, oil buildup, bacteria and impurities. Whiteheads appear as small white bumps. [note: these definitions are on the website as well; we can refer them to www.
Can I purchase the products separately if I run out of before my next shipment?
Yes you can order them by calling customer service at 1- 800- 220-9910. [Note; they will be available on the website, launch date is TBD].
Yes, you can make changes to your account on the website or by calling 1- 800- 220-9910
What if I have had a previous reaction to Benzoyl Peroxide?
First, you should always ask your doctor before starting a new skin care regiment. If you have had a reaction to Benzoyl Peroxide, we would not recommend using our Step 2 Clarifying Treatment which contains Benzoyl Peroxide.
How soon before I will see results?
In just two weeks studies showed the following: Results will vary depending on your unique skin. You may see and feel results within a few days, and see and feel clearer skin within 4 weeks. You will see even better results the longer you continue to use the system.
How do I change my address for an order I just ordered or for auto-shipment?
You can change your address on the my account section of our website at www.beyondclearskin.com
Can I just buy a single product of Beyond Clear?
Yes, we sell the individual products.Please call 1- 800- 220-9910 to place your order.
Can I use this on sensitive skin?
Yes, Beyond Clear is safe for sensitive skin. It is a good idea to test a product you have not used before on a small patch of skin a day before you first apply it to your face. It is always best to consult with your doctor if you have specific skin conditions or concerns. After you receive your Beyond Clear skincare system, we suggest you call for a complimentary consultation with our Skincare Experts before getting started. They can be reached at 1-800-220-9910.
Are these products safe for women who are pregnant or breastfeeding?
We recommend you consult your physician before using the Beyond Clear products.
Can I use other product lines in conjunction with Beyond Clear products?
Yes, you can use other products, but we recommend using the entire system to get best results.
Is Beyond Clear products appropriate for someone in their 30’s and 40’s?
Yes, Beyond Clear balances, repairs and strengthens your skin and delivers softer, smoother and healthier skin. It also has ingredients that help diminish lines and wrinkles and improves the overall function of the skin.
I use wax on my skin for hair removal, can I use Beyond Clear products?
We suggest not using the Clear Clarifying Treatment, Healthy Skin Accelerator, Boost or the Spot Clearing Accelerator one day prior to and one day after waxing.
What makes Beyond Clear different from other products out there?
Beyond Clear is a unique skin clearing system that treats all of your skin, not just the breakouts. Our secret lies in our proprietary Clarifoam Technology delivery system and high performance ingredients— Salicylic Acid, Benzoyl Peroxide, Retinol, Niacinamide, Fruit Seed extracts—that have never before been successfully combined in an acne system.
Are these products tested on animals?
We do not test our products on animals.
Will Beyond Clear products bleach my towels?
Beyond Clear’s Step 2 Clarifying Treatment contains Benzoyl Peroxide, which can bleach fabrics.
Shipment/ Customer Service
When can I expect my shipment?
You should receive your order within 5 to 7 business days after placing your order.
By signing up with Beyond Clear, am I signing up for an Auto shipment?
Our Beyond Clear Rewards Program registers you for shipments to be conveniently sent out every 60 days. Beyond Clear SkinVIP’s receive access to skincare specialists, special updates and exclusive promotions. You can adjust the timing of your shipments to fit your needs, update your account information, and cancel at any time.
How often will I receive a new shipment?
Every 60 days unless you modify your account to receive them less or more frequently to meet your individual skincare needs..
What is the return policy for Beyond Clear?
We offer a full 60 day money back guarantee less s/h. Simply call Customer Care at 1-800-220-9910 to arrange for your return
What if my order is delayed?
You can contact Beyond Clear Customer Care at 1- 800- 220-9910 or contact us at customercare@beyondclearskin.com for questions regarding your order status.
How do I cancel autoshipments?
You can modify the frequency of shipments or cancel by calling 1- 800-220-9910
What is your customer service number?
1- 800-220-9910
How can I check on the status of my order?
You can call us at 1- 800-220-9910 or email us at customercare@beyondclearskin.com. You can also review the status of your orders online in your account.
How do I get a damaged product replaced?
Simply call 1- 800-220-9910or email us at customercare@beyondclearskin.com
Is there a place where I can ask questions about products? (blog, chat room)?
Our Skincare Specialists are available at.customercare@beyondclearskin.com or call 1-800-220-9910 to answer your questions regarding any of the Beyond Clear products.
What if I am not seeing results?
We recommend you contact a Skincare Specialist By calling 1- 800-220-9910 or emailing us at customercare@beyondclearskin.com to review your regimen and get specific recommendations for your skincare needs.
What is the Beyond Clear Money Back Guarantee?
Beyond Clears offers a full 60- day money back guarantee less s/h if you are not satisfied for any reason. Simply call customer service and send back the products for a full refund within 60 days of receiving the product for your credit.
What is the Beyond Clear cancellation policy?
You can cancel your future auto shipment order at any time.
Are Beyond Clear products available in Canada?
Not at this time.
Am I charged Sales Tax?
Beyond Clear charges sales tax in the following states: Michigan, Ohio, Rhode Island and New York
Do you deliver to P.O. Box’s?
We only deliver through UPS and unfortunately they do not deliver to PO boxes.
How can I order over the phone?
Yes, by calling 1-800-220-9910.
Can I order more than one kit at a time?
Yes.
When will the payments be taken from my credit card?
Your credit card will be charged the day that the order ship out.
How can I change my credit card information?
You can change your credit card information on the my account section of our website at www.beyondclearskin.com , calling 1- 800-220-9910 or emailing us at customercare@beyondclearskin.com.
Can I pay with a checking account?
We are not able to process checks at Beyond Clear but you may use your Bank Debit Card associated with your Checking Account.
Can I return products for a refund after the money-back guarantee has expired?
Each situation is unique and we ask that you talk with one of our Customer Service Agents by calling 1-800-220-9910.
Do I need paper work to return my order?
You will be provided with a Return Authorization number for your return once you call us at 1-800-220-9910.
How do I receive a refund for a returned item?
A credit will be issued within----- days of your authorized returned order.
What forms of payments does Beyond Clear take?
Credit Cards that include Visa, Master Card, American Express
What if an item is out of stock or back ordered?
We will ship it to you as soon as soon as it is available.
Is my credit card information secure when I order from this site?
Yes, we follow strict procedures to ensure security for our customers.
Can I purchase this at retail?
Beyond Clear is not available with a retailer at this time.
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